Author : Tony Jacowski Six Sigma has proved quite beneficial for the services sector because rather than making direct alterations in the product or service, it concentrates more on making improvements in existing business processes, which automatically improves the quality of final outcome, be it a product or service This is like tackling the root cause that might be creating problems related to quality Determining Quality Levels In BPO's And Customer Contact Centers In BPO's and custom

Tags: Alterations, Bpo, Business Processes, Implementing Six Sigma, Improvements, Quality Levels, Root Cause, Six Sigma